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“I was about to order from their clearance sale and noticed that the Wi-Fi camera I bought on Monday had been reduced by another DKK 60. I politely wrote to ask whether it was the same one, received the sweetest email back and got DKK 60 refunded. That is really classy!🤩 Of course, it will be spent on their clearance sale! Thank you for good and, not least, quick service! Thank you, Luksushund = luxury service 🤩”

“I changed my mind about a purchase. No problem—quick, friendly and accommodating customer service 😊 Ann”

“Really lovely products. We bought a string of lights that did not work and quickly received a refund after making a complaint. Very good service.”

“I am very happy with the products and customer service. My package was lost by the postal service, but I received a new package quite quickly after contacting customer service! :)”

“I love their products, and the customer service is excellent. I had a problem with one of my items, and both times I emailed, I received a reply within five minutes :) They are kind, helpful and good at finding solutions.”

“Perfect service. I had a question and wrote to their customer service. I received a reply within half an hour—at 9 p.m. Quick, clear and highly professional.”

“Fantastic, fast and efficient service Even an additional order was confirmed and processed on a Saturday. A pleasure”

“Fantastic service, so decent and everything just works. I returned something on Tuesday and today, Thursday, I have already received the money back. That is the fastest I have experienced from any company. P.S. They really have so many beautiful things. 5 stars”

“Damn good customer service! I accidentally entered the wrong address, and it was corrected in no time. Thank you!”

“Great service! I ordered some items in the afternoon, then realized in the evening that I had forgotten something. I emailed a request, which was answered almost immediately with, “Of course, we'll pack it with your order!” Nice products; I'm looking forward to setting up the beautiful raised bed!”

“My package was going to be slightly delayed due to a busy period. I was informed of this and had time to respond. Great service; they expedited my shipment. Highly recommended from me”

“I needed help finding the right products. I sent an email, and before I had almost put my phone down, I had received a reply. A good and thorough answer, so I can move forward and buy what I need.”

“Very good service. The fastest response time by email, even on a Friday after 4:30 p.m. I can highly recommend Havehandel.dk.”

“I received a defective item that was immediately refunded without any ‘hassle’”

“I was missing two items and contacted them by email. I received an immediate reply that they are sending them now, so I will have them as soon as possible. I have shopped with them for many years, and this is the first time there has been a mistake with an order.”

“Great service! I had ordered 100 metres of weed-control fabric, but bought it by the metre. After placing the order, I noticed that they had a standard 100-metre roll of the same type at a lower price. I wrote to ask whether it could still be changed, but did not really expect it, as you rarely encounter that kind of flexibility—but yes! It was no problem at all. It was changed quickly, with a smile and friendly correspondence. Lovely!”

“Last year I bought some string lights for the garden, and this spring, when they were going up again, they did not work. Customer service responded to my inquiry extremely quickly (even at the weekend, replies came almost immediately!), and I received help getting two of them to work (they could not be in the off position, because then they do not charge at all 🥴), but the last one still did not work. I was then guided to submit a complaint, which was processed within three days, and I was informed that a new string of lights was on its way at no charge. Now that is good customer service 👍🏻”

“Fantastic company. Fast delivery, good prices. The wrong item was sent, but within 20 minutes I received a reply saying that the correct one would be sent at no charge. WOW—I am a fan!”

“Wide selection, good prices and fast delivery. Customer service was quick, helpful and friendly when I had a product that was damaged in transit.”

“I had ordered a set of three LED block candles. One did not work, so I sent an email to Viamaja. I received a reply immediately, and the very next day I received a new candle.”

“I ordered an item that was unfortunately lost by PostNord. I sent an email and very quickly received a reply that a new item was on its way. That is good service, and thank you for it 😃”

“I ordered two candle holders. The timer function did not work on one of them. So I emailed and explained that one worked really well, but the other did not. They replied immediately, apologized and sent me a new one right away 👍👍👍 really good treatment, and they sent a new one without any problems 😍”

“I accidentally ordered a harness that was too small for my dog, which I only discovered when it arrived. The harness had been bought at a sale price, and it was no longer on sale. I wrote to Luksushund and received a reply in under five minutes with a discount code matching the previous sale price for ordering a new harness—even on a Saturday! That is good service!”

“A selection of lovely things at reasonable prices. I have shopped twice and am satisfied with these purchases. Unfortunately, one light had a fault from the supplier (not Viamaja). I made a complaint on day one, and on day two a new set was on its way, without any requirement to return the old one. What customer service. There will be more purchases in the future, and I will share my warm recommendations.”