Ecommerce Support
on Autopilot
Resolve refunds, shipping, and product questions 24/7 with AI agents that integrate with your current setup
Trusted by leading e-commerce brands across Europe
Your support team is drowning in tickets
E-commerce support is broken. Simple questions take too long for a response, while customers expect immediate answers. Costs keep rising, and existing tools don't have the context or capabilities to actually help.
Slow Response Times
Customers wait hours for answers to simple questions like 'Where is my order?' while your team manually looks up information across multiple systems.
Rising Support Costs
Support teams are expensive. Every ticket handled manually costs time and resources that could be better allocated elsewhere in your business.
Missing Context
Existing AI chatbots lack real-time integrations. Without access to your orders, shipping, and warehouse data, they can't actually help customers.
No Automated Actions
Most helpdesks can only reply. They can't process refunds, update shipping info, or check stock levels—leaving your team to do it manually.
Wilmo connects everything
Unlike traditional chatbots, Wilmo integrates directly with your shop, shipping carriers, warehouse systems, and helpdesk—giving AI the context and permissions to actually resolve tickets.
Designed for AI agents
Fully Integrated
With Shopify, Warehouse, Return portals and +30 integrations
Instant Responses
Sub-60-second response times, 24/7. Customers never wait.
Multilingual Support
Native support for 40+ languages without extra hiring.
Human Handoff
Seamless escalation when AI knows to step back.
From setup to scale in four steps
Connect your integrations
- • Order systems
- • Warehouse
- • Shipping
Migrate
- • Zendesk
- • Herodesk
- • Gorgias
Train your agents
- • Upload documents
- • Master prompt
- • Human edits
1% autopilot per day
- • 50% in 30 days
- • 75% in 60 days
- • 95% in 90 days
Viamaja put their customer support on Autopilot
In just 26 days, Viamaja was able to put their ticket system on autopilot and solve 78% of their customer tickets with our agent. The AI handles responses and actions like refunds, cancellations, and order updates automatically, saving time, cutting costs, and making customers happier.
78%
Tickets on Autopilot
1.2 Million
DKK Saved / Year
1h 33m
AI Resolution Time
86%
Faster Resolution